Disney Legend Van Arsdale France
Van Arsdale France was an educational consultant for the U.S. Army before joining Disney in 1955.
After joining Disney, he defined what it was to be a Disney Cast Member.
Disney Legend Van France established the process for training cast member and defining how cast members would interact with guests.
Van France was the founder of the “University of Disneyland”, known today as “Disney University”. He was also the coordinator of the first Disneyland Cast Member magazine, “Backstage Disneyland.”
“What happens ’backstage’ will end up ‘on-stage’. If we aren’t friendly with each other … smiling and saying ‘good morning’ and things like that, then we’ll have a similar attitude toward our guests.” / Van Arsdale France